About the Role
That’s why we are opening a new vacancy - the Customer Care Representative and this new colleague of ours will be:
talking to each of our customers on a regular basis and helping them with selecting the right technology for their projects
doing the product demos and assisting the new customers during their first installations
making sure that none of the shipments to the customers is lost, and if for some reason something went wrong with equipment - then also organizing timely and prompt hardware replacements
working closely with our product management team to identify unmet customer needs and come up with the new product features
working closely with our marketing team to produce the media content that will help our customers understand our technology better
finally, working closely with sales to make sure each of the new and existing customers turns into a lasting long-term relationship
first and foremost, excellent English - as about 80% of our customers are native English speakers (both USA and UK)
if you speak any other languages - f.e. Dutch, German or French - that would be a plus, but it’s not a strong requirement
you really need to be super-organized - we work in a very fast-paced environment and are keeping a lot of balls in the air
you also have to be culturally flexible and truly service-oriented - our customers are some of the nicest people you would ever deal with, and we want them to feel the same about us
lastly, you have to be a self-starter - our team is small but super efficient, and we are looking for a team member that can take responsibility for the whole company domain and doesn’t have to be pushed or pulled
About the Company
At Nurtio, we love our customers. Our mission is to reconnect people and plants, and we do so by offering the world’s first connected gardening technology to the various stakeholders in commercial real estate.
We are a high-tech startup with a complex technology stack, but we do see ourselves primarily as a service company, and for us, it’s beyond important to know that each of our customers is happy and surrounded by TLC.